CALNAR BUSINESS SYSTEMS

© 2019  by Calnar Business Systems  |  Bay of Plenty  |  Waikato

Please work through these troubleshooting steps BEFORE phoning for support.

 

FAULT: CHIP MALFUNCTION (applies to Verifone terminals )

Reload EMV files

1: scroll down and select setup

2: type in 999 and press enter

3: scroll down and select edit acquirer

4: press slct

5: press exit

6: press ok

7: press the red x button twice

8: scroll down and select log on

 

FAULT: DOWNLOAD NEEDED

When ‘download needed’ appears on the screen, the terminal will need to be returned to Calnar for repair. Please contact us regarding a replacement terminal.

 

FAULT: LOG ON REQUIRED

Hypercom terminal: Function 93, enter

Verifone terminal: scroll down using top left hand purple button and select log on

Ingenico I5100 terminal: press enter until you see supervisor, select INITby pressing the SAV button

Ingenico ICT220 terminal: press menu, select supervisor, select init

 

FAULT: ALL TERMINALS NOT WORKING

If Eftpos runs via broadband: check status of broadband modem/router. Ring internet service provider if you are not able to connect to internet.

If Eftpos runs via dial up:

1: check phone line

2: plug phone into phone line that Eftpos is using and check dial tone

3: try another Eftpos terminal in the phone jack (jack D, see diagram )

 

FAULT: TRANSMISSION ERROR

1: check phone line

2: plug phone into phone line that Eftpos is using and check dial tone

3: try another Eftpos terminal in the phone jack

4: check network connections (jack E, see diagram )

5: check internet connectivity

 

IF YOU STILL REQUIRE SUPPORT, PLEASE PHONE PAYMARK 0800 800 996

STILL NEED HELP? PLEASE PHONE CALNAR SUPPORT 07 578 6669

 

 

Eftpos Help

PLACEMENT AND GLOSSARY OF JACKS

A: Power Supply

B: Pinpad

C: Interface cable/connected to pos unit

D: Phone line/ dial up

E: Ethernet cable/ internet/ broadband