Eftpos Help

Please work through these troubleshooting steps BEFORE phoning for support.

 

FAULT: CHIP MALFUNCTION (applies to Verifone terminals )

Reload EMV files

1: scroll down and select setup

2: type in 999 and press enter

3: scroll down and select edit acquirer

4: press slct

5: press exit

6: press ok

7: press the red x button twice

8: scroll down and select log on

 

FAULT: DOWNLOAD NEEDED

When ‘download needed’ appears on the screen, the terminal will need to be returned to Calnar for repair. Please contact us regarding a replacement terminal.

 

FAULT: LOG ON REQUIRED

Hypercom terminal: Function 93, enter

Verifone terminal: scroll down using top left hand purple button and select log on

Ingenico I5100 terminal: press enter until you see supervisor, select INITby pressing the SAV button

Ingenico ICT220 terminal: press menu, select supervisor, select init

 

FAULT: ALL TERMINALS NOT WORKING

If Eftpos runs via broadband: check status of broadband modem/router. Ring internet service provider if you are not able to connect to internet.

If Eftpos runs via dial up:

1: check phone line

2: plug phone into phone line that Eftpos is using and check dial tone

3: try another Eftpos terminal in the phone jack (jack D, see diagram )

 

FAULT: TRANSMISSION ERROR

1: check phone line

2: plug phone into phone line that Eftpos is using and check dial tone

3: try another Eftpos terminal in the phone jack

4: check network connections (jack E, see diagram )

5: check internet connectivity

 

IF YOU STILL REQUIRE SUPPORT, PLEASE PHONE PAYMARK 0800 800 996

STILL NEED HELP? PLEASE PHONE CALNAR SUPPORT 07 578 6669

 

 

PLACEMENT AND GLOSSARY OF JACKS

A: Power Supply

B: Pinpad

C: Interface cable/connected to pos unit

D: Phone line/ dial up

E: Ethernet cable/ internet/ broadband

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